Appointments

Appointments

Appointments may be made during surgery opening hours in person or by telephoning the surgery on 01347 838231. Appointments are available to pre-book up to 2 weeks in advance. If it’s not urgent, please try to avoid a Monday morning which is always very busy. If you require a chaperone at your appointment, please advise the receptionist at the time of booking, thank you.

Routine appointments may be offered, however if you feel you need to make an urgent / emergency appointment, please call the surgery at 8.00 am.

Please don’t be offended, the receptionist will need to take some details from you, this will help us to direct you to the most appropriate professional to help you with your problem. This maybe one of our GP’s, Advanced Clinical Practitioner, Clinical Pharmacist, Nursing Team or another professional such as. Mental Health Worker, Dementia Care Worker, MSK Practitioner or Social Prescriber all of which will help you get the right care, first time.

Should the clinician think that it is inappropriate use of the emergency appointment system, you may then be asked to make a routine appointment.

• Ways to contact us;
  • Telephone us on 01347 838231, Monday, Tuesday, Wednesday, Friday from 8am to 6pm & on Thursday from 8am to 4pm
  • Visit the surgery and speak with a receptionist, Monday, Tuesday, Wednesday Friday from 8am to 6pm & on Thursday from 8am to 4pm. The practice closes between 1pm and 2pm each day
  • Complete a triage questionnaire using the online link at the top of this page – if URGENT please contact the practice directly 

When you get in touch, we’ll ask what you need help with.  We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• By phone, face to face at the surgery or by text
  • Appointments by phone call or by text can be more flexible.
  • Appointments are normally 15 minutes long but you can ask or a longer appointment if you feel it is necessary.

Home visits

Patients who are too ill to attend the surgery can request a home visit. Please telephone the surgery as early as possible, before 10.30 am and leave your telephone number in case the doctor wishes to speak to you. You will be asked to give some indication of the nature and urgency of the illness.

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

From now, anyone experiencing a mental health crisis in North Yorkshire, York and Selby, can access urgent support 24/7 by calling NHS 111 and selecting the mental health option 2.

Lateness

It is the practice policy that if you are more than 10 minutes late you may be asked to re-book an appointment. If your situation is urgent then you may have to wait to see the doctor as an emergency.